FREQUENTLY ASKED QUESTIONS
How do I order from the website?
Product Selection:
Browse the website and select the product you want.
Add to cart:
Click the "Add to cart" button on the product page.
Cart Checkout:
Review the basket data, check the quantity and, if necessary, modify the order.
Enter Shipping and Payment Information:
Enter the delivery address and choose a payment method.
Order Check:
Verify the information you provided, including the products, shipping address, and payment information.
Send Order:
Send your order by pressing the "Payment" button.
Order Confirmation:
The site usually sends a confirmation of the order to your e-mail address.
Tracking and Waiting:
Track the status of your order and wait for it to arrive.
How can I track my order?
Opening the tracking page
Look for "TRACK YOUR ORDER" in the menu at the bottom of the page.
Details of tracking
It will request for your email address and the phone number which with which you placed the order.
How long does it take for my order to arrive?
In general, delivery anywhere in the world takes an average of 7-12 days.
What to do if the ordered product arrives damaged or defective?
Refunds:If there are any problems with the delivered order, we will provide a refund, provided you send proof of your right to a refund. The refund request must be received within 30 days of the delivery of the order.
Exchange:In the event that you receive the product in a damaged or defective condition during shipping, you must send us a high-quality picture or video of the damage or defect in order to exchange it. If the delivery of the order takes longer than the estimated delivery time of the country to which the order is delivered, a replacement order will be issued for delivery.
Lost or stolen packages:In case of lost or stolen packages, you have two options. We can either refund the entire order OR ship a single replacement product per order, free of charge - the decision is entirely up to you.
What security measures are in place to protect my account and privacy?
The safety of our customers is of utmost importance to us. Our website uses the latest security technologies to protect user accounts and your personal information. All payment transactions are cryptographically encrypted to ensure data security. In addition, we follow a strict privacy policy and will never share your personal information with third parties without first obtaining your consent. If you have any further questions about data protection or payment security, please contact our customer service.
What guarantees and warranties do you provide for the products you sell?
Our store provides a comprehensive guarantee and warranty for all the products we sell. All our products are covered by the manufacturer's warranty against possible manufacturing defects or material defects. In addition, we also offer an additional warranty for the products we sell, which lasts for 30 days from the date of delivery. If there is any problem with the product within this period, please contact our customer service at thecompletedhub@gmail.comand we will arrange to have it repaired or replaced in accordance with the warranty terms.
What if I have any questions?
If you have any questions or need help, please email us at thecompletedhub@gmail.com. Our customer service is available to answer any questions you may have or help you solve any problems you may have. Thank you for contacting us and we look forward to having you as one of our customers!
What discounts and promotions are available in the store?
Our store offers various discounts and promotions to our customers from time to time. These can be periodical promotions, coupons or special offers. You can find out about the latest discounts and promotions by subscribing to our newsletter or following us on our social media platforms. Don't miss our offers and enjoy our high-quality products at an even better price!